Return policy and refunds
1. Contract Terms.
If a direct contract is not signed or there is no contract clause, the HOME AMULET service rules come into effect. According to them the kitten can be returned to the breeder, only for valid reasons.
2. Unhealthy animal.
If within 3 days from the date of purchase a licensed veterinary clinic confirms that the animal is unhealthy, has genetic abnormalities with the provision of all documents confirming the diagnosis. We will reimburse the cost of the kitten, but not the shipping cost paid to transport the kitten to your location. Thus, the first step of the buyer is to call a veterinary doctor at home or travel to a veterinary clinic for an initial examination of the animal in order to make a diagnosis with a written report of the doctor.
3. The buyer and his health.
For people who are allergic to cats, before buying a kitten, we recommend taking a cat allergy test. This will save you from problems with your health. You will not have a question – what to do with a small pet that has just arrived in your home.
We would like to inform you that allergies are not a valid reason for return.
4. Reasons that are not valid reasons.
- Infectious diseases that occurred after 5 days after the arrival of the pet to the new home. Incubation period of some diseases is only 2-3 days. Therefore, a disease that appears after 5 days is most likely to be a consequence of an infection on the road or in a new home. The infection can even be brought home by the owners on their shoes.
- Tearing from the eyes is not an independent diagnosis, but can be a sign of illness. It is not a valid reason to return unless it is a symptom of an infection or abnormal eyelid structure.
- Diarrhoea (diarrhoea) can occur due to stress or a change in diet and type of food. In this case it is not a valid reason for return.
constipation is a common occurrence in kittens after moving to a new home. Usually stools normalise on their own within a week. - Behavioural and socialisation problems are not valid reasons for returning a kitten. Some of the most common problems are: the kitten does not immediately get used to the litter box in a new place, sharpens its claws on the furniture, meows a lot, does not give into hands and hides. It is almost always possible to correct the kitten’s behaviour by being persistent and taking time to train it according to the breeder’s recommendations. If a kitten stops using the litter box, it is not a reason to return.
- Developmental defects that were discovered after a period of time and were not apparent at the time of purchase.
5. Delays in delivery.
Please note that delays in delivery are not a serious reason to return an animal.
